Delivery Reports

Before you start — you need at least one action that has already been run. Delivery Reports describes sends that have happened; it has nothing to show for a campaign still being written.

What Delivery Reports Is For

This is where you find out whether the email arrived.

There are two screens, and they answer different questions.

Screen	The question it answers
The report list	Did our recent sends arrive? One health check across every campaign, plus a list of individual runs.
A single run	What happened to this one send, person by person — delivered, bounced, opened, answered.

It reports and nothing more. There is no resend here, no way to see the email itself, nothing to click on a bounced address. Those live elsewhere, and What This Screen Does Not Do says where.

Delivery Reports. The health banner sits at the top, the six summary tiles below it, then the list of individual runs.

Opening Delivery Reports

Go to Datascout Engage and log in with the credentials provided by the Datascout team.
In the left sidebar, click Delivery Reports. It sits below the Campaigns section.

The summary tiles at the top of the report list.

A plain-language verdict across everything in scope, in one of three states.

State	What it means
Healthy	Delivery, bounces, spam complaints and unsubscribes are all within normal range.
Worth watching	Something is drifting. Nothing is failing yet, but one measure is heading the wrong way.
Needs action	A measure has crossed its threshold — a delivery rate below 95%, for example.

Needs action. The banner names the measure, the threshold it crossed, and how many recipients it covers.

When One Action Ran More Than Once

A yellow warning appears when the same action has been run several times in the period. The warning is a button — click it and it expands to name the actions and how many times each ran.

The expanded warning. Each line names an action and the number of runs behind it.

The List of Runs

Each row is one run of one action — not a campaign, and not a message.

Column	What it shows
Action	The action that was run.
Run	When it ran.
Triggered by	What started it. A run that no trigger produced shows a dash.
Sent	How many messages that run generated.
Delivered	How many of them arrived.

The list of runs. Rows do not expand; View run opens the full report for that one send.

Rows do not expand. View run → at the end of a row opens that send’s own report.

The Show all runs toggle brings in runs that went to very small numbers of recipients, which are hidden by default because they are usually tests.

Unique Reach

How many separate people each action reached, rather than how many messages it sent.

Looking at a Single Run

Three selects at the top of the run report choose what you are looking at.

Campaign, Action and Run. Changing Campaign reloads the two beside it.

Control	What it does
Campaign	Which campaign to report on, or All campaigns for everything at once.
Action	Which action within that campaign.
Run	Which run of that action, by date.
Export PDF	Saves the report as it currently stands.

Setting Campaign to All campaigns replaces Action and Run with Date range — the only place in Delivery Reports where the period can be changed.

All campaigns. Date range offers the last 30, 60, 90 or 180 days, and starts at 90.

What Each Number Means

Six tiles summarize the run. Most are self-explanatory; three are not, and they are worth reading carefully before you quote any of them.

The run's metrics. The colored chip on a tile is a verdict on that measure.

The funnel, and the note about estimated opens.

The Recipient List

Who received the message, and what each of them did.

One row is one message. Someone who received several messages in the same run appears more than once — the page states this above the table.

Column	What it shows
Recipient	Name, with the email address partly masked.
Status	Delivered, Opened, Responded, or a bounce.
Delivered	When it arrived.
Opened	When it was first opened, if it was.
Response	The one-click answer the member chose.

The tabs along the top filter the list, and the view they produce is addressable — copy the URL and a colleague opens the same filtered list. Search recipients… narrows by name, and Download CSV takes the current view out as a file.

What This Screen Does Not Do

Worth knowing before you go looking.

You cannot	Where it lives instead
Resend or re-run a send	On the action itself, under Campaigns.
See the email that was sent	Use Preview on the action, under Campaigns.
Act on a bounced address	Bounces are listed here, but correcting or suppressing an address is done in your member data.

Troubleshooting

Symptom	Cause & fix
The totals look lower than you expected	The list covers the last 90 days only. Open a run, set Campaign to All campaigns, and widen Date range.
An old send is missing entirely	Same cause. Anything outside the window is absent rather than marked.
Emails sent is higher than your membership	Check the duplicate-send warning. The same action run twice counts its messages twice.
The Delivered tile and the Delivered tab disagree	They are counting different things. See What Each Number Means.
A member says they never received it, but it shows Delivered	Delivered means the mailbox provider accepted it. Spam filtering after that point is not visible here.
Open rates look impossibly high	Opens are estimated, and some are machine-generated. The EST chip marks every figure affected.
Triggered by is empty on every row	Only runs started by a trigger name one. A run started by hand shows a dash.